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Open Videoro → Me → Settings → Manage subscription → Restore purchases, signed in with the same Apple ID you subscribed with.

Open the Settings app → your name → Subscriptions → Videoro, then tap Cancel Subscription. Cancel at least 24 hours before the renewal date (or before a free trial ends) to avoid being charged. Deleting the app does not cancel the subscription. Apple’s guide: cancel a subscription from Apple.

Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

Export in 1080p, 2K and 4K, 60 fps without ads, and no watermark on any export. Pro also unlocks object removal, voice separation, voice effects and camera tracking for video; Colorize, AI Looks and 3D Motion for photos; and every control in Retouch, Reshape, Makeup and Body. Editing, templates, filters, captions, text to speech and background removal are free.

On the free plan every video export, GIFs included, has a small “◆ Videoro” mark in the corner. To remove it, tap Remove watermark — watch a short video on the export screen. After the video your export is clean, and the same project stays clean until you edit it again; the same video also unlocks 60 fps for that export. The free plan exports up to 720p; 1080p, 2K and 4K are part of Videoro Pro. Videoro Pro never adds the watermark. Photos saved from the Photo Editor never have one.

Only when you choose to watch one on the export screen — never at launch or while you edit. The ads come from Google AdMob. If you allow tracking when iOS asks, Google may use your device’s advertising identifier to show more relevant ads; you can change this in the Settings app → Privacy & Security → Tracking. In the EEA, UK and Switzerland you can change your ad consent in Videoro → Me → Settings → Ad privacy choices. If no ad is available, try again a little later — or export with the watermark. Videoro Pro has no ads. More in our Privacy Policy.

Check that your iPhone has enough free storage (a 4K video can need several gigabytes while exporting) and keep Videoro open until the export finishes. If it keeps failing, try a lower resolution and email us your iPhone model.

Longer and higher-resolution clips take more time. Background removal works best when the subject stands out clearly from the background. Retouch, Reshape, Makeup, Hair Color and Skin Tone need a clearly visible, front-facing face; Body needs the person fully in frame.

Allow speech recognition for Videoro in the Settings app → Privacy & Security → Speech Recognition, choose the language spoken in the video, and make sure the speech is clearly audible.

On your iPhone only, in the Projects tab. They aren’t backed up to our servers, so export anything important before you delete the app or change phones.

After exporting, tap Save as template. It appears in Templates → My templates, stays on your iPhone and keeps its music, so you can reuse the same edit with new photos and videos.

After exporting, tap Share as template and sign in with Apple or Google. Every template is reviewed before it appears; you can follow its status in Me → Shared by me. Please read the community rules first.

Open the template’s menu (…) and tap Report. It is hidden for you straight away, and our team reviews every report within 24 hours.

Open Me → Shared by me and delete it. It disappears from the feed and its files are deleted from our server.

Videoro → Me → Settings → switch off Share usage analytics. The statistics already collected from your device are deleted too.

Open Videoro → Me → Delete account. Your account, sign-in sessions and every template you published are deleted from our servers. If your session has expired, the app asks you to sign in once more to confirm it’s you.

Email support@videoro.co with your analytics ID (Videoro → Me → Settings). See the Privacy Policy for details.